Return & Exchange Policy
At Northern Breaker Group, we want you to feel confident in your purchase. If something isn’t right, we’re here to help. Below is our full return and exchange policy for customers within Canada.
Eligible Returns
We accept returns for both defective and non-defective products. Items may be returned if they are:
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New
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Slightly used (light handling or testing only)
All returns must be initiated within 30 days of the delivery date.
Exchanges
We are happy to offer exchanges for eligible products within 30 days. If you need a different product, size, or configuration, our team will assist you through the process.
How to Return an Item
You may return your item through any of the following methods:
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By mail
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At a designated drop-off location
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In-store at any Northern Breaker Group location
Please contact our team before sending any return so we can provide the appropriate instructions.
Return Shipping & Fees
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Return shipping labels are the customer’s responsibility.
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There are no restocking fees for returns or exchanges.
Refunds
Once we receive and inspect your returned item, your refund will be processed within up to 30 days. Refunds will be issued to the original method of payment.
Please note that processing times may vary depending on your financial institution.
Questions or Support
If you have any questions about a return, exchange, or warranty-related matter, our support team is here to help.
You can reach us anytime through our contact page or by emailing [email protected].